Delivery, Cancellation & Refund Policy for Card Customers

Westminster Waste Ltd is referred to as ‘we’, ‘us’ and ‘our’ in this policy

• Please refer to section 7 of our Terms and Conditions for Skip Hire regarding our best endeavours delivery policy.

• Delivery date and expected time of arrival will be confirmed by telephone or email.

• Changes must be made by telephone only – 0207 231 0777.

• Cancellations must be made by telephone only – 0207 231 0777.

• If you cancel a skip order, we will refund you the amount paid less any card processing fees reasonably incurred.

• If we cancel the skip order because a suitable date/time cannot be agreed with you, we will refund you the full amount.

• Skip road licence fees paid to the appropriate local authority will be non-refundable.

• Cancellations requested when our lorry is en-route or has arrived on site will be subject to a wasted journey transport charge

• No refund will be payable once the skip has been delivered to the scheduled site address.

• Payment will be refunded to the customer’s credit/debit card within 7 days from cancellation of the order.