Privacy Policy
London's leading waste management service
Introduction
Westminster Waste Ltd is referred to as ‘we’, ‘us’ and ‘our’ in this policy and is the “data controller” in respect of your personal information for the purposes of applicable data protection legislation.
If you have any questions about this privacy policy, including any requests to exercise your legal rights in relation to the personal information we hold please contact us. Our contact details are provided in the last section of this policy.
Purpose
This policy explains what personal information we collect when you use our services. It also has information about how we use, store, transfer and delete that information.
Please read the following carefully to understand how we will treat your personal information.
Personal information we collect
We collect the following personal information:
Full Name
Date of Birth
Delivery/Home/Business Address
Telephone numbers
Email Addresses
Financial Details (needed to take payment or provide refunds)
Credit Ratings, (if we decide to provide you with a credit account)
How we use your personal information
To provide a quotation for our services.
To register you as a new customer including a credit check.
To process and deliver our services including the duty of care waste transfer note.
To manage payments, fees, and charges, including applications for local authority skip permits and bay suspensions.
To collect and recover money owed to us.
To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
To comply with all existing legislation.
How we collect your personal information
Direct Interaction.
We collect personal information that you voluntarily provide through direct interaction with us over the telephone, by email, post, or in person.
Automated Interaction
We collect personal information that you voluntarily provide through direct interaction with our website. In addition, we may automatically collect technical information about your session such as your IP address, browser, operating system, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please refer to our cookies policy.
Third-parties or publicly available sources
We may receive personal data about you from various third-parties and public sources such as:
Credit reference agencies
Government bodies
Internet Search engines
Our legal basis for processing your personal information
Whenever we process your personal information we have to have something called a “legal basis” for what we do, generally we rely on the following legal basis
Performance of a contract: We must process your personal information in order to be able to provide you with one of our products or services;
Legal obligation: We are required to process your personal information by law.
Legitimate interest: The processing is necessary for us to conduct our business, but not where our interests are overridden by your interests or rights.
How long we keep your personal information for?
We will keep your personal information for the purposes set out in this privacy policy and in accordance with the law and relevant regulations. We will never retain your personal information for longer than is necessary. In most cases, our retention period will come to an end 7 years after the end of your relationship with us.
Calls to Westminster Waste Ltd are recorded for quality and training purposes; they are shared with call handlers to assess how they deal with different situations, and, in the event of a dispute, recordings may be used to check what was said.
We will keep a copy of the call recording for three months following your call. If a dispute arises between us, we will keep your personal information for the purpose of responding to and dealing with this dispute. This may mean that we will keep your personal data for longer.
How we store and protect your information
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third-parties who have a legitimate business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Who your information may be shared with and locations of processing?
From time to time, we may need to share your personal data with other advisers and service providers so that they can help us meet our legal and contractual obligations or use the data to carry out their legal functions.
The types of organisations we may need to share some of your information with are:
- external third-party service providers;
- credit rating, debt collection and similar agencies; and
- government and law enforcement organisations including Her Majesty’s Revenue and Customs (HMRC).
We require all third-parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Our offices, staff and computer servers are located in the United Kingdom. We use certain systems where data is based remotely on computer servers located in the United Kingdom or European Union.
Your legal rights
You have a number of rights under data protection legislation which, in certain circumstances, you may be able to exercise in relation to the personal information we process about you
These include:
- the right to access a copy of the personal information we hold about you;
- the right to correction of inaccurate personal information we hold about you;
- the right to restrict our use of your personal information;
- the right to be forgotten;
- the right of data portability; and
- the right to object to our use of your personal information.
Where we rely on consent as the legal basis on which we process your personal information, you may also withdraw that consent at any time.
If you are seeking to exercise any of these rights, please contact us. Please note that we will need to verify your identity before we can fulfil any of your rights under data protection law. This helps us to protect the personal information belonging to our customer against fraudulent requests.
Changes to this privacy statement
We keep our privacy policy under regular review, and we will place any updates on this web page.
Data controller and contact information
Westminster Waste Ltd is a “data controller” in respect of your personal information for the purposes of applicable data protection legislation.
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.
Telephone: 0207 231 0777
